SMS FAQ

Virgin Radio SMS Help

And now we have made it even easier to get in contact with your favorite radio station instantly!
Using 99 999, you can chat with your favourite Virgin Radio DJ's., win great prizes and more...all without ever getting a busy signal.

All you have to do is: Text us at  : 99 999

How To:

Send a message to the announcer:

1.    On your cell phone, start a new text message.
2.    Enter the destination number: 99999
3.    Send the message to your favourite station.
4.    Receive a key word!  You will receive a message to confirm which station you listen to verifying that your message went to the correct station.

Example
99999 [continue]
Hi Mad Dog and Maura, you are awesome!

On the first time you will receive the following message:
reply which Virgin Radio U R listening to : A) Vancouver B) Montreal C) Toronto

You respond to the message
C
You will then receive the following message
You chose C=Toronto – your SMS has reach the studio. Text FM to change station.
If you did all the above correctly, you will receive a message confirming that your message was received by the studio.  The announcer can now read your messages, respond or speak about it!
You now can send your messages at any time, without a key word!  Your announcer will now be able to see the messages as the emails. 
*Standard rates apply to text inquiries


How to Vote on a Poll:
Your announcer wants to know your opinion, your musical and other tastes, therefore it will ask you to participate in voting.  For this you will be given the necessary instructions to send your text message.
The response choices will always be the same: a, b, c or y, n (for yes/no).
To participate in voting:
1.    Start a new text message.
2.    Enter the destination number: 99999
3.    Begin your message starting with the key word announced (for example:  "Vote"). 
4.    Then a space and then your response (one of the following letters: a, b, c, y, n). 
5.    Send your message. 
99999 [continue]
vote a
If you did all the above correctly, you will receive confirmation that your vote was received and recorded. 
*Standard rates apply to text inquiries

How to Enter a Contest:
You also can participate in contests with your cell phone, listen for instructions and the key word.
To participate in a contest:
1.    Start a new text message.
2.    Enter the destination number: 99999
3.    Begin your message starting with the key word announced by the announcer (for example:  "kdo"). 
4.    Send your message. 
99999 [continue]
kdo

If you did all the above correctly, you will receive a confirmation that your contest entry was successful.
*Standard rates apply to entry requests.
For all questions concerning Bell Media's mobile services contact: mobile@bellmedia.ca


FAQ

What is text message or SMS?
SMS or text message is an alphanumeric message that you can send or receive on your cellular phone. Text messaging is a fast and efficient way to inform someone without disturbing her/him. On average,  Canadians send 30 Millions SMS / day.

How can I learn to send SMS ?
Each phone has a different process to open the text messaging and write a message, don't hesitate to check your handset user guide, or visit your wireless carrier's web site.
Aliant, Bell, Fido, MTS, Telebec, Telus, Rogers, Videotron, Virgin

What is a shortcode ?
It is a 5-6 digits number used by companies instead of the regular 10 digits number. They are easier to remember, and works with all wireless carriers. To send a message to Virgin Radio, you have to use the short code 99 999 as destination telephone number.

Will the DJ's see my messages ?

The Virgin Radio DJ will see all the messages on his computer in the studio. He will certainly read your message, and answer by text message, or read it live (if it is a dedication for example).

How often can I send text message ?
There is no limitation, you can chat as often as you want with the Virgin Radio DJs, participate to vote and contests whenever applicable

Which communication companies offer the service ?

All the major wireless carriers in Canada offer the service through common short code initiative..

How much does it cost to send a text message ?
Standard rates apply

What do you do with the collected information ?
By participating in Virgin Radio mobile services, you accept to receive information about Virgin Radio and its partners.

How can I contact you if I need help ?
Please email mobile@bellmedia.ca for any mobile services questions and customer service



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